Track Order
Where is my order?
As soon as your order leaves our supplier partner, we email you a tracking link. Open that link to see the current status of your parcel.
I haven't received a tracking email
Orders are processed within 1–3 business days (Monday to Friday), so there is a short gap between placing your order and the tracking email arriving. If it has been longer than that:
- Check your spam or promotions folder — the tracking email comes from an automated address.
- Check that the email address on your order confirmation is correct.
Still nothing? Email us at info@sineyo.com with your order number and we'll resend it.
My tracking hasn't updated
Tracking can sit on the same status for a day or two between carrier scans, particularly just after dispatch. That is normal and usually resolves itself.
If your tracking has not moved for more than seven days, email us with your order number and we'll open an investigation with the carrier.
My parcel says delivered, but I don't have it
Check with anyone else at the address and look in the usual safe spots — carriers often leave parcels with a neighbour or in a porch. If it still hasn't turned up after 24 hours, email info@sineyo.com and we'll take it up with the carrier.
Something arrived damaged
Email us straight away with your order number and a photo. If an item arrives damaged, defective or incorrect, we resolve it at no cost to you — see our Refund Policy.